Frequently asked questions
How do I book a tour?
Choose a tour on the website and send a request, or message a manager on WhatsApp. The manager confirms the details and sends payment details. The booking is confirmed after the deposit.
How much do I pay upfront?
Usually a deposit from 30%, with the rest on the day of the tour. For tours with tickets (cable car, parks) the deposit is at least the ticket cost, and some tours are paid 100% upfront. You see the exact amount when booking. You can also pay in full right away.
How late can I book?
Until 17:00 Vietnam time the day before the tour. Later bookings, or bookings for today, require 100% payment.
Can I cancel or reschedule?
Rescheduling is free until 17:00 (Vietnam time) the day before; after that, 30% is withheld. Cancelling before 17:00 the day before: we withhold 30%. On the day of the tour or no-show: 100%.
What if the weather is bad?
If we cancel the tour, or it is cancelled because of a storm, we refund you or move it to another day. Light rain is not a reason to cancel.
Is hotel pick-up included?
On most tours, yes: we pick you up at your hotel and bring you back. Each tour page says so.
What language are the tours in?
Tours are led by Russian- and English-speaking guides.
Can I bring children?
Yes. Tours have a child price, and on many of them small children under 100 cm go free. See the tour page.
How do refunds work?
Refunds are made within 7 business days; the bank may charge a fee. If you fall ill and have a doctor's note, we refund the full amount.
Is it safe to book with RUVI Travel?
RUVI Travel is a company registered in Vietnam with international tour operator licence No. 91-0091/2026/CDLQGVN-GP LHQT. You can see the licence scan on the About page. Documents →
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